After placing your order, you should receive a confirmation email within a few minutes. This email serves as proof of your transaction. If you do not see it, please check your spam or junk folder. If you still cannot find it, do not hesitate to contact us for assistance.

Once an order is placed, it is processed quickly. If you wish to modify or cancel your order, please contact our customer service team as soon as possible. While we strive to accommodate changes, we cannot guarantee that modifications or cancellations can be made once the order is dispatched.

We accept various secure payment options, including:

• Credit Cards: Visa, MasterCard, American Express
• Debit Cards
• PayPal
• Klarna: Pay later option
• Apple Pay
• Google Pay

We regularly run discounts and promotions on our collections. To stay informed about the latest offers, we encourage you to subscribe to our newsletter. If you have a promotional code, you can enter it during the checkout process to apply your discount.

Shipping fees depend on your location and the total amount of your order:

• Domestic (Netherlands): Free standard shipping on orders over €149. For smaller orders, shipping costs will be calculated at checkout.
• International: Shipping rates vary based on the country and will be displayed during checkout. You can find more details on our Shipping Page.

Delivery times vary depending on your location:

• Netherlands: Orders placed before 9 PM on business days will be delivered within 1-3 business days.
• Belgium, France, Germany, Luxembourg: Delivery within 5-9 business days.
• Rest of Europe: Delivery within 7-10 business days.
• International: Delivery within 9-12 business days, depending on your location.

Once your order has been dispatched, you will receive an email containing a tracking link. You can use this link to monitor the progress of your package through our delivery partner's website.

If your package is delayed, here’s what you can do:

1. Check the Tracking Link: Look for any updates.
2. Verify Your Address: Ensure the shipping address is correct.
3. Need Help?: If you have further questions, please contact us, and we’ll assist you!

We ship worldwide. Shipping fees and estimated delivery times for your order will be displayed at checkout. Please note that customs duties and taxes may apply upon arrival in your country, and these costs are the responsibility of the recipient. For further details on our shipping policies, including delivery times and costs, please visit our Shipping Page.

We offer a straightforward return policy:

• Returns are accepted within 30 days of delivery.
• Items must be unworn, unwashed, and in original condition with tags attached.

To return an item, please:

1. Complete the Return Form: Included in your package.
2. Pack the Item: Include the completed form and securely package the item.
3. Return Shipping: Use a tracked shipping method to send it back to our return address.

Refunds are typically processed within 5 to 10 business days after we receive the returned item. The funds will be credited back to your original payment method, and processing times may vary based on your bank.

If you receive a defective or incorrect item:

1. Contact Us: Provide details and photos of the issue.
2. Follow Return Instructions: We will guide you through the return process, which may include a replacement or refund.

To find your size, please refer to our sizing guide available on each product page. If you have questions, feel free to Contact Us.

To maintain your clothing, follow the care instructions found on the label. Generally, we recommend:

• Washing in Cold Water
• Air Drying When Possible
• Avoiding Bleach and Harsh Detergents

We accept various secure payment options, including:

• Credit Cards: Visa, MasterCard, American Express
• Debit Cards
• PayPal
• Klarna: Pay later option
• Apple Pay
• Google Pay

Yes, your security is our priority. All transactions are processed using SSL encryption to protect your personal information.

If your payment is declined, please:

• Verify Your Details: Ensure that your card information is accurate.
• Check Your Funds: Confirm you have sufficient funds in your account.
• Try Another Payment Method: If problems persist, consider using a different payment method or contacting your bank.

If you identify any discrepancies on your billing statement, please contact us right away. We will investigate and resolve the matter promptly.

For any inquiries or assistance, please send your email through our Contact Page. We will respond to you as soon as possible.

We aim to respond to all inquiries within 24 hours on business days. Your patience is appreciated as we work to assist you.